Returns, Shipping & Payment Information

Returning Merchandise: Retail Store

We will gladly exchange your purchase for other merchandise or issue a store credit for any merchandise returned in stable, new condition accompanied by a receipt within 30 days.

Please note that food items, clearance items, and pierced jewelry are non-returnable.

Items noted as special orders or clearance merchandise are not eligible for return or exchange.

Gifts can be returned for other merchandise or a store credit, based on the current day price for the merchandise being returned.

Returning Merchandise: Online Store

Please visit the Returns section in Your Account area for detailed instructions on how to return items purchased through our online store.

Shipping Information

Oxford Hall will make every good faith effort to use the shipping carrier of your choice, but Oxford Hall does reserve the right to choose a different shipping carrier if the replacement carrier is deemed more efficient, more professional, or more likely to deliver your order promptly.

Oxford Hall does not presently ship outside of the United States of America or its territories. All state or local sales tax applies.

Oxford Hall shall make every good faith effort to insure your order is delivered on time; however, Oxford Hall shall not be responsible for shipping delays caused by a third party, including but not limited to negligence on the part of the shipping company, employee strikes, and inclement weather. Refunds on the price of shipping shall not be issued under any circumstance.

Payment Methods

Oxford Hall gladly accepts Visa, Master Card, American Express, Discover Card for online purchases; in addition, we accept personal checks and cash in our retail store.

All prices listed on this website are in US Dollars.

When paying by check, a $35 service fee may be applied for returned checks. Any additional bank fees will also be the responsibility of the customer.

In Store Sales & Promotions

Because our merchandise is often unique and may be difficult to reorder, we do not often reduce prices on merchandise in our retail store. Special sales and coupons must follow the policies of the individual coupons.  Coupons cannot be doubled or used with other offers. We offer many special sales to customers through email offers and our newsletters. If you’d like to receive notification of our sales, please sign up for our eNewsletter.

Active Duty Military will always receive 10% off all full priced merchandise. A current Military ID must be shown to take advantage of the discount.



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